The Membership Coordinator will be available and visible to members and is responsible for supporting the day-to-day operations of the Front Desk and Fitness Desk. In this role, the Coordinator is accountable for ensuring that we are providing outstanding customer service in order to drive membership acquisition and increase member satisfaction and member retention. The Coordinator will be responsible for supporting the Manager in scheduling, on-boarding, coaching and developing Membership Department Associates and Specialists. The Coordinator works effectively cross-departmentally to create seamless and consistent customer service. This position requires the ability to work in a fast-paced environment with an emphasis on leadership, training, sales, member outreach, community engagement and conflict resolution. The Membership Coordinator role requires an individual with a deep commitment to diversity, inclusion, access and equity.
Salary Range: $19.07 per hour
Department: Member Relations
Employment Type: Full-time Hourly, Non-exempt
Days/Hours: Monday – Friday, 5:00 a.m. – 12:30 p.m. very limited weekend/special event flexibility
Experience/Education/Certification Requirements:
- Â 5+ years customer service experience
- Outstanding interpersonal skills, Ability to effectively engage a diverse population
- Great communication skills
- Problem solving and conflict resolution skills
- Microsoft Office proficient, CPR/First Aid/AED Certified within 30 days of hire
- YMCA experience is strongly preferred
- Demonstrated experience working with teams
- Must have the ability to multi-task and work in a fast-paced environment
- Ability to meet deadlines and achieve set goals and expectations
- Undergraduate degree preferred
To apply, send resume to: [email protected]
All McGaw YMCA employees are required to support the YMCA’s commitment to child abuse prevention. The YMCA enforces its policies and practices to prevent child abuse. The McGaw YMCA will not tolerate the mistreatment or abuse of youth in its programs. All reports of suspicious or inappropriate behavior with youth or an allegation of abuse will be taken seriously. Because of our concern for the welfare of children, the McGaw YMCA has developed standards, guidelines, and training to aid in the detection and prevention of child abuse. In addition, employees are screened, and background checks are conducted as a part of the hiring process.