Membership Cancellation & Refund Policy

The McGaw YMCA does not impose contracts on our members, and members are free to change or cancel their membership at any time.

Member initiated changes or cancellations

When things change and you’d like to make changes or cancel your membership, a membership change form or cancellation form is required to be received during business hours by the 25th of the month. Receipt of these forms after the 25th of the month will result in your membership drafting an additional month.  You can complete this form by visiting the Member Relations during operating hours or you can email us by the 20th of the month and return your electronic change/cancellation form by the 25th.

Your last month of pre-paid dues will be applied to the month after the month paid by your final recurring billing, and your membership will expire at the end of that pre-paid last month. It will help us to improve our quality of service if you share a detailed reason for your cancellation.

To discuss cancellations, please call Member Services at 847-475-7400 ext. 220.

Joiner’s fees and any monthly membership fees are not refundable.  We will refund annual membership fees on a prorated basis for the unused portion of the membership, minus a $25 service fee.

Members must have an active membership through the end of any registered programs to receive member pricing.

YMCA initiated cancellations

When Y staff terminate a membership that is expected to automatically renew for reasons such as member behavior, staff error, or another circumstance, refunds are issued back to the original payment method.

If the original payment method is no longer active or was in the form of a check, cash or ECT payment, the refund will be processed as a check to be mailed to the member’s address in the system.

Effective: October 5, 2021.

We're Here to Help

If you need more information or have questions, please email our Member Services team and we'll get back to you as soon as possible. For immediate assistance, call 847-475-7400 and press ‘1’ to speak with a Member Services team member.

Skip to content