How to Cancel a Reservation

The McGaw YMCA uses MindBody Online for certain class and facility reservations.

If you need to cancel a reservation for any reason, please cancel on MindBody online at least 24 hours in advance. Late cancellations and no-shows are subject to restricted privileges for future reservations.

If you need to cancel an appointment, please cancel the appointment on MindBody online and notify your trainer, massage therapist, or nutritionist 24 hours in advance to avoid full charges. Appointments canceled with less than a 24-hour notice will be charged the full rate of the session. Note: Pilates Reformer Training and Nutrition Coaching appointments must be canceled directly with staff.

How to Cancel a Reservation or Appointment

STEP 1: Login to McGaw Y MindBody online to view your reservation or appointment. You can also download and use the MindBody app on your smartphone and type in “McGaw YMCA” in the search field.

STEP 2: Locate the reservation or appointment and click "Cancel" to cancel. You should receive an automated email confirmation once your reservation or appointment is cancelled in the system.

We're Here to Help

If you need more information or have questions, please email our Member Services team and we'll get back to you as soon as possible. For immediate assistance, call 847-475-7400 and press ‘1’ to speak with a Member Services team member.

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